Career
I hold a PhD in HCI with a focus on understanding users in their context of using technology (product-market fit). I worked at IBM for 8 years and was VP - UX Research at RSG in Toronto. I've conducted UX research for various industries, including banking, web search engines, and online gambling products. My work has contributed to the success of IBM's Cloud, Data, and AI software, such as IBM Cloud Pak for Data as a Service, IBM Watson Assistant, and IBM Robotic Process Automation, which is part of a $6.1 billion business line. My focus is on improving user experiences across different sectors.